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Handelsbanken in brief
Handelsbanken is a full-service bank with a decentralised way of working, a strong local presence due to a nationwide network of around 170 branches and a long-term approach to customer relations.
The goal should be achieved by the bank having more satisfied customers and lower costs than its competitors.
Handelsbanken’s goal is to have higher profitability than the average for its competitors.
- For the past 41 years Handelsbanken has had higher profitability than the average for its competitors.
- In Great Britain, Handelsbanken has been ranked top for customer satisfaction and loyalty for the last four years. In Sweden,
Handelsbanken has had the highest level of customer satisfaction since surveys started in 1989.
- Handelsbanken has been the most cost effective universal bank in Europe for many years.
- For a long time, Handelsbanken has had a lower loan loss ratio than its competitors.
Handelsbanken’s corporate philosophy
A strongly decentralised organisation – the branch is the bank
The customer in focus – not individual products
Profitability is always given higher priority than volumes
A long-term perspective
Oktogonen – the bank’s profit-sharing system
Contact: Steve Howarth
Basepoint Business Centre
272 Field End Road
Tel: 020 8866 4400
Website: Handelsbanken (Uxbridge)