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Signature Consult is a Customer Services and Human Resources Management consultancy. What we do for organisations is defined by two cardinal principles which we believe in:
1. The success of any business is built on the quality of its service, as well as meeting the standards set forth by the company.
2. That the human capital is any organisation’s most valued resource and there is consequently a positive correlation between its quality and the organisation’s performance.
We are dedicated to partnering with businesses to look after and support them in the following areas; all the way from short-term one-off activities to complete long-term projects:
CUSTOMER SERVICE EXCELLENCE
Service Strategy & Policy Development: We develop unique customer service strategies, plans and policies for businesses which are specific to their industries. We help them to use these as the basis from which all their other processes and procedures are created. This has helped our clients to beat the competition!
Website & Social Media Management: Your customers and prospective customers see your website and interact with your business on social media. Why not let us help you with this the Signature Way? What we do for clients include:
*Upload content, Manage major website updates & Graphic changes *Research your industry for articles & publish during peak times *Manage your newsletter *Create custom graphics, sayings, and trademarked phrases and posters *Social media contests and promotions.
Innovative Customer Engagement Ideas: We conceptualise, create and execute innovative customer engagement strategies which are guaranteed to grow your fan base and increase customer loyalty.
Service Audits: Need a 'fresh pair of eyes' to give you some feedback and direction with regards to your customer experience delivery and on site standards compliance? We help businesses do just that with these programmes:
*Mystery Service Audit (MS-Audit) - We design and implement innovative programmes to gauge customer satisfaction via unannounced shopping visits
*Brand Standards Adherence Audits - You have your own brand standards? No problem, we can use that to do an audit for you.
*Customer Service Self Audits - Need help to develop and undertake your own periodic audits? We can help you with that too!
HUMAN RESOURCES DEVELOPMENT AND MANAGEMENT
Organisational Capability Reviews and Restructures
Human Resources Policies and Procedures: Our expertise in this area includes but is not limited to:
*Conditions of Service/Employee Manuals *Corporate Culture – development and management *Employee Competency Profiling *Training and Employee Development Policies *Performance Management *Appraisal/Measurement tools *Talent Sourcing Policies
TRAINING AND WORKSHOPS
Conducting Training Needs Assessment
Development of Training Manuals and Training Delivery
“I met with Patience Parker of Signature Consult to discuss the best way to manage my website, and its associated Social Media accounts. Although Signature Consult came highly recommended, I was nonetheless amazed at the level of professionalism I received in our dealings. Signature Consult is the one stop shop for all businesses! Thank you. Keep up the good work.” – CAROLE BIGNELL (CEO, SACEFI CHARITY)
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